QuestionsWe answer
We answer
you.
An order, a tea to brew, a doubt about a plant: the questions we get asked most are here, with their answers. If yours isn't, write to us. We add to this page every month.
§ 01The house & the team
Who writes the plant sheets?
Someone whose name you can read, and never on their own: before a sheet goes out, someone whose job it is reads it over. And behind every sentence there is a source you can go and see for yourself: the French pharmacopoeia, the ESCOP and EMA monographs, published studies. I don’t write anything I can’t show you.
How are new plants chosen?
We follow the seasons, quite simply: fresh plants in spring, roots in winter. And we read our readers' suggestions every month.
Can I contribute?
Yes, gladly. Come through the contact form. Your idea goes through the same reading as everything else: nobody here gets published without a second pair of eyes, me included.
§ 02Uses & safety
Do plants replace medical treatment?
No, never. Our sheets are informative, not prescriptive. Always ask a healthcare professional for advice, especially if you are already on a course of treatment. See our health notice.
Are plants suitable for children?
Every sheet states age restrictions and precautions explicitly. If in doubt, consult a pharmacist or a paediatrician.
What about during pregnancy or breastfeeding?
Many plants are contraindicated during pregnancy and breastfeeding. The « Precautions » section of each sheet is the first thing to read. If in doubt, speak to your midwife or doctor.
§ 03Shop & delivery
Where do your plants come from?
We prepare everything in France, teas and powders alike. The plants themselves come from wherever they grow best: here at home, elsewhere in Europe, and sometimes from their country of origin when that is the only way to have them good. We always know where a batch comes from, and every product page tells you.
What are the delivery times?
Count three to five working days with Colissimo, four to six with Mondial Relay. We still only deliver to mainland France, and it is free from €30 of purchase.
Can I return a product?
Yes, within 14 clear days of receipt, in accordance with article L.221-18 of the French Consumer Code. Products must be unopened, in their original packaging. You will find the detail in our terms of sale.