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In effect as of 1 May 2026. Govern any sale of Les Remèdes de Mamie products.
These General Terms of Sale (hereinafter the « Terms ») govern the contractual relations between :
SAS CALEBASSE
Simplified joint-stock company with a share capital of 10,000 euros
Registered office : 15 rue de la Vistule, 75013 Paris
Registered with the Paris Trade and Companies Register under number B 415 228 311
Intra-community VAT number : FR81415228311
Telephone : 01 45 85 88 00
Email : contact@remedes-mamie.com
Hereinafter referred to as « Les Remèdes de Mamie » or « the Seller ».
And any non-trading natural person making a purchase on the www.remedes-mamie.com website, hereinafter referred to as « the Customer » or « the Buyer ».
The www.remedes-mamie.com website is operated by SAS CALEBASSE under the commercial brand « Les Remèdes de Mamie ».
These Terms apply to all sales of products made on the www.remedes-mamie.com website to consumers who are natural persons, of legal age and legal capacity, located in metropolitan France.
Any order placed on the website implies the prior, full and complete acceptance of these Terms. The Customer acknowledges having read the Terms before placing an order.
Les Remèdes de Mamie reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date of the order.
The products offered for sale are those shown on the www.remedes-mamie.com website, subject to available stock.
Les Remèdes de Mamie reserves the right to modify the range of products offered on the website at any time.
In the event that a product is unavailable after the order is placed, the Customer will be informed by email as soon as possible. The Customer may then choose between :
The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the liability of Les Remèdes de Mamie cannot be engaged.
Product photographs are not contractual and cannot engage the liability of the Seller.
The products sold on the website are food supplements and herbal teas/infusions compliant with the French and European regulations in force.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. It is recommended to comply with the recommended daily doses, to keep the products out of the reach of children and to consult a healthcare professional in case of doubt. See also our health warning.
All prices are stated in euros (€) and are inclusive of all taxes, excluding delivery charges.
Delivery charges are indicated before the final validation of the order.
Les Remèdes de Mamie reserves the right to change its prices at any time. Products will be invoiced on the basis of the rates in force at the time the order is validated.
In the event of an obvious error in the price of a product (derisory price, misplaced decimal, etc.), Les Remèdes de Mamie reserves the right to cancel the order and inform the Customer as soon as possible.
The order is placed according to the following steps :
A confirmation email summarising the essential elements of the order (order number, products, quantities, prices, delivery address) is sent to the Customer after the payment is validated.
The Customer may modify or cancel their order by contacting customer service by email at contact@remedes-mamie.com, provided the order has not yet been dispatched.
Payment is made online by :
Payment is secured by our provider Stripe, PCI-DSS certified.
Transactions are secured by the SSL/TLS protocol. Banking data is transmitted in encrypted form and is never stored by Les Remèdes de Mamie.
The 3D Secure system may be activated by the Customer's bank to reinforce the security of the transaction.
The Customer's bank account is debited at the time the payment is validated.
In the event of failure to pay, or of irregular or incomplete payment, Les Remèdes de Mamie reserves the right to suspend or cancel the order.
Les Remèdes de Mamie retains ownership of the products sold until full payment of the price, in principal and incidentals.
Deliveries are made in metropolitan France only.
The delivery methods offered are :
| Method | Carrier | Indicative time |
|---|---|---|
| Home delivery | Colissimo | 3 to 5 business days |
| Pickup point | Mondial Relay | 4 to 6 business days |
Delivery charges are calculated according to the delivery method chosen and are displayed before the validation of the order.
Delivery is free for purchases of 30 € or more (excluding delivery charges).
The delivery times indicated are average times and correspond to processing and shipping times within metropolitan France.
The times run from the confirmation of payment. They do not take weekends and public holidays into account.
In the event of a significant delivery delay, the Customer will be informed by email.
Upon receipt of the order, the Customer is invited to check the condition of the parcel and the products.
In the event of a damaged parcel or a missing/deteriorated product, the Customer must :
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) clear days from the receipt of the products to exercise their right of withdrawal, without having to give reasons or pay penalties.
To be accepted, returned products must be :
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for :
To exercise their right of withdrawal, the Customer must notify their decision by means of an unambiguous statement :
The Customer then has a period of fourteen (14) days from the notification of their withdrawal to return the products.
The cost of returning the products is borne by the Customer.
The refund will be made within a period of fourteen (14) days from the receipt of the returned products or from proof of their dispatch.
The refund will be made using the same means of payment as the one used for the initial order, unless the Customer expressly agrees to another means.
The products benefit from the legal warranty of conformity provided for by Articles L. 217-4 et seq. of the French Consumer Code.
In the event of a lack of conformity, the Customer may choose between the repair or the replacement of the product, subject to the cost conditions provided for by Article L. 217-9 of the French Consumer Code.
The Customer is exempted from providing proof of the existence of the product's lack of conformity during the twenty-four (24) months following the delivery of the product.
The Customer also benefits from the legal warranty against hidden defects provided for by Articles 1641 to 1649 of the French Civil Code.
In the event of a hidden defect, the Customer may choose between rescission of the sale or a price reduction in accordance with Article 1644 of the French Civil Code.
The action resulting from redhibitory defects must be brought by the Customer within a period of two (2) years from the discovery of the defect.
The texts of Articles L. 217-4 to L. 217-14 of the French Consumer Code and of Articles 1641 to 1649 of the French Civil Code are reproduced in the appendix to these Terms.
The liability of Les Remèdes de Mamie cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.
Les Remèdes de Mamie cannot be held liable for the total or partial non-performance of its obligations if such non-performance is attributable to a case of force majeure, as defined by the case law of the French courts.
The information collected when placing an order is subject to computer processing intended for the management of orders and customer relations.
For more information on the processing of your personal data, please consult our Privacy Policy.
All the elements of the www.remedes-mamie.com website are and remain the exclusive property of SAS CALEBASSE.
Any reproduction, exploitation or use of the elements of the website, in any form whatsoever, is prohibited without the prior written authorisation of SAS CALEBASSE.
For any question or complaint, the Customer may contact customer service :
In accordance with Articles L. 611-1 et seq. of the French Consumer Code, in the event of an unresolved dispute with our customer service, the Customer may have free recourse to the consumer mediation service.
The competent mediator is :
CMAP – Centre de Médiation et d'Arbitrage de Paris
39 avenue Franklin D. Roosevelt
75008 Paris
Website : www.cmap.fr
The Customer may also use the European online dispute resolution platform : https://ec.europa.eu/consumers/odr
These Terms are governed by French law.
In the event of a dispute relating to the interpretation or the performance of these Terms, and in the absence of an amicable resolution, the French courts shall have sole jurisdiction.
Les Remèdes de Mamie reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date of the order.
See also our legal notice.
(To be completed and returned only if you wish to withdraw from the contract)
To the attention of :
Les Remèdes de Mamie
58 rue Etienne Dolet
92240 Malakoff
Email : contact@remedes-mamie.com
I/We (*) hereby notify (*) you of my/our (*) withdrawal from the contract for the sale of the product(s) (*) below :
Date : ________________
Signature of the consumer(s) (only in the event that this form is notified on paper) :
________________
(*) Delete as appropriate.
Articles L. 217-4 to L. 217-14 (Legal warranty of conformity).
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made their responsibility under the contract or has been carried out under their responsibility.
To conform to the contract, the goods must :
In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the goods. However, the seller may not proceed according to the buyer's choice if that choice entails a cost that is manifestly disproportionate in relation to the other option, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless this is impossible, according to the option not chosen by the buyer.
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
Articles 1641 to 1649 (Warranty against hidden defects).
The seller is bound by a warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price for it, had they known of them.
In the case of Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price restored, or of keeping the thing and having part of the price returned.
The action resulting from redhibitory defects must be brought by the purchaser within a period of two years from the discovery of the defect.
General Terms of Sale in effect as of 1 May 2026.